New
Purpose-built CX automationTurn support backlogs into customer loyalty
Automate intake, triage, and resolutions across your helpdesk channels. Boost first-contact resolution, cut handle time, and keep CSAT high—even during spikes.
RLS-secured data • Enterprise-grade privacy • 2-week rollout
Spiking volumes
Peaks overwhelm agents, SLA breaches rise, and CSAT dips. Manual triage can’t keep up.
Siloed tools
Disconnected channels and systems create repeated questions and missed handoffs.
Inconsistent answers
Knowledge isn’t standardized; customers get different answers by channel or agent.
Smart deflection
Resolve FAQs via guided flows and AI answers, escalating only when needed.
Faster resolutions
Auto-tag, prioritize, and route by intent and customer tier to shrink handle time.
Consistent quality
Templetized responses draw from approved knowledge to keep answers on-brand.
−35% AHT
Shorter average handle time from automated triage and macros.
+28% FCR
Higher first contact resolution with guided flows and better routing.
−40% L1 tickets
Deflect low-value tickets to bots and knowledge while surfacing VIP issues.
How it works
A proven three-step rollout that fits your CX stack and team capacity.
1. Blueprint
Map channels, intents, SLAs, and VIP tiers. Define routing and escalation rules.
2. Build
Implement flows, macros, AI answers, and QA checks across your helpdesk tools.
3. Optimize
Iterate weekly on deflection, FCR, and CSAT with dashboards and coaching loops.
“We cleared our backlog within two weeks.”
A mid-market eCommerce brand reduced average first reply to under 5 minutes on chat and 1 hour on email, with deflection covering 37% of L1 tickets.
CX stack friendly
We integrate with your channels and helpdesk:
- Zendesk, Gorgias, Intercom
- Chat, email, voice
- CRM and order systems for context
Get your CX automation plan
Share your volumes and stack. We’ll respond within one business day.
Talk to our CX team
Tell us about channels, volumes, SLAs, and goals.
Prefer to reach out directly?